Shipping policy

Overview

At Serobrine, we strive to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the process, timelines, and responsibilities involved in delivering your order. By placing an order on our website, you agree to the terms outlined below.

Order Processing

  • Payment and Shipping Costs: All shipping costs are calculated and paid by the customer at checkout.

  • Fulfillment: Once your order is placed, our team processes and prepares it for shipment. This includes packaging your Serobrine products with care to ensure they arrive in perfect condition.

  • Processing Time: Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Shipping and Delivery

  • Courier Service: After processing, your order is handed over to our trusted courier partner for delivery. You will receive a tracking link via email once the package is collected by the courier.

  • Delivery Timeline: Delivery typically takes 3–5 business days from the date the courier collects the package, depending on your location. Please note that delivery times may vary due to factors beyond our control, such as weather, holidays, or courier delays.

  • Tracking: You can track your order’s progress using the provided tracking link. For any delivery-related inquiries, please contact the courier directly using the tracking information.

Our Responsibility

  • We are responsible for processing your order and ensuring it is collected by the courier in a timely manner.

  • We ensure that all packages are properly prepared and handed over to the courier with accurate shipping details.

Courier Responsibility

  • Once the package is collected by the courier, the courier company is responsible for its safe and timely delivery.

  • Serobrine is not liable for delays, damages, or losses that occur during the delivery process managed by the courier. Any issues with delivery should be addressed directly with the courier using the provided tracking link.

Future Improvements

We are committed to enhancing your shopping experience. In the future, we plan to introduce additional shipping options to provide greater flexibility and convenience for our customers. For now, our current shipping method ensures reliable delivery within the stated timelines.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact our customer support team at [insert your contact email, info@serobrine.com. We’re here to assist you!

Last updated: July 10, 2025